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By Ravi V.
This publication examines a number of the myriads of technical and organizational components that impression companies administration, company administration, hazard administration, and shopper dating administration, and gives study to help the winning implementation of linked supportive applied sciences
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Additional info for Advances in Banking Technology and Management: Impacts of Ict and Crm
In banks in which less sophisticated techniques have been put in place, fuzzy logic can help in optimizing tasks such as the classification or ranking of operational risk, or even in allocating a certain capital to complex transactions where a history of losses may be very difficult to collate (Scandizzo, 2003). Market risk can be broadly classified into interest rate risk, foreign exchange rate risk, and liquidity risk. Interest rate risk and foreign exchange rate risk are modeled and predicted by using time series methods, neural networks, decision trees, and so forth.
Additionally, an arresting theme for further research is to understand the very nature of the drivers of performance and satisfaction, in order to conclude on their transitoriness or not in explaining the banking servicesand for this to be achieved, one should first conclude on the role played by banks in current society. , & Ward, T. (2005). Measuring banks’ automated service quality: A confirmatory factor analysis approach. Marketing Bulletin, 16. Albertin, A. (1998, September 27-30). Comércio eletrônico: Um estudo no setor bancário [Electronic commerce in the banking sector].
116e, where S is the customers’ overall satisfaction with the bank’s services, a is the perceived performance of the business and financial transactions, b is the perceived performance of customer relationship, c is the perceived performance of the information technology, d is the perceived performance of branches, and e is the perceived performance of the image. 314). This is in line with Angelis et al. (2005), who suggest that the technical characteristics of bank products declined in importance as compared to how the bank addresses customer care, and with Strandvik and Liljander (1994), for whom the relationship between banks and customers is very strong.
Advances in Banking Technology and Management: Impacts of Ict and Crm by Ravi V.